The Kempegowda International Airport (KIA) has become the first airport in India to be awarded Level 3 in the Accessibility Enhancement Accreditation (AEA) programme by the Airports Council International (ACI).
The Bangalore International Airport Limited (BIAL), the airport operator, said, “This recognition reflects its steadfast commitment to inclusion, accessibility, and delivering an equitable travel experience for every passenger.”
“Accessibility and inclusion are integral to the BIAL’s long-term vision of creating a barrier free, dignified, and empathetic travel experience for all. Guided by its Customer First philosophy, the KIA has steadily advanced from Level 1 (December 2024) to Level 3 (November 2025), within less than a year, demonstrating leadership and accountability in driving inclusive transformation,” the BIAL said.
Under its ‘B-Included’ initiative, the BIAL has introduced a wide range of accessible facilities, digital tools, and inclusive services to ensure that accessibility is woven into every aspect of the airport experience.
The BIAL said that the KIA was also among the few globally to employ Persons with Disabilities in frontline customer service roles.
“Advancing from Level 1 to Level 3 in less than a year speaks about the passion and dedication of our teams,” Hari Marar, Managing Director & CEO, BIAL, said.
The BIAL said its vision for accessibility has extended beyond physical infrastructure to encompass digital inclusivity and cultural awareness.
The KIA has implemented a range of initiatives, including the integration of the Government of India-backed UX4G Internet Accessibility Widget on its website to enhance navigation for users with disabilities, alongside a dedicated PRM/PwD information section, inclusive content, and assistive tools designed to meet diverse accessibility needs.
For its workforce, it has organised airport-wide training, sensitisation programmes, and initiatives.
Published – November 21, 2025 08:01 pm IST
