Passengers at the RPF Assistance Kiosk introduced in Tiruchi Railway Division.
In an attempt to strengthen passenger safety and security, the Railway Protection Force has extended the RPF Assistance Management System to two more railway stations – Puducherry and Chidambaram — in Tiruchi Railway Division.
The RPF Assistance Management System is a touch-based digital kiosk installed at railway stations, enabling passengers to seek assistance, lodge complaints, and directly connect with RPF personnel.
The application software for the RPF Assistance Kiosk was developed with the assistance of three BCA students of St. Joseph’s College, Tiruch – Noel Sebu, Mariya Efron and Joe Rakesh.
The system was first tested at Tiruchi Railway Station, where it received positive feedback from the travelling public, and later introduced at Srirangam Railway Station where around 30 complaints related to theft, lost property, suspicious activities and harassment were addressed effectively on a real-time basis, according to railway officials.
The system has been developed to provide quick and easy access to assistance, particularly at important way-side railway stations where the presence of RPF/Government Railway Police personnel is minimal.
During the Republic Day parade, Balak Ram Negi, Divisional Railway Manager, Tiruchi, handed over the two RPF Assistance Kiosks to Prashant Yadav, Senior Divisional Security Commissioner, for installation at Puducherry and Chidambaram railway stations, according to a press release from Tiruchi Railway Division.
Improving passenger security and trust through faster access to assistance; providing a simple and user-friendly interface suitable for all age groups; enabling accurate digital complaint reporting; supporting multilingual users for wider accessibility and enabling real-time alerts to RPF Control Rooms for swift action are among the key objectives of the project.
The kiosks have been designed with ease of use as priority. Passengers can select the issues they want to report from clearly displayed options. The system supports Tamil and English and also features a voice-based reporting option allowing passengers to record their complaints, which is particularly helpful for elderly passengers, those under stress, or situations where typing is difficult.
An emergency assistance button enables passengers to send instant alerts without entering multiple details, ensuring immediate attention from RPF personnel. Additionally, passengers have the option to directly speak with the RPF Control Room during critical situations.
The system would be expanded to more stations depending on passenger feedback and operational needs, the release added.
Published – February 04, 2026 07:52 pm IST
