Representational file image.
| Photo Credit: Sushil Kumar Verma
Aimed at safeguarding public health and strengthening the food safety ecosystem, the Food Safety and Standards Authority of India (FSSAI) has asked all Food Business Operators (FBOs), including restaurants, dhabas, cafes, and eateries, to display their FSSAI license/registration certificate with the QR code of Food Safety Connect app in areas visible to customers such as entrances, billing counters, or seating areas.
“This measure will empower consumers by providing them with a direct and user-friendly platform for grievance redressal,’’ said a release issued by the FSSAI.
Giving details about the move, the Authority added that it has made the QR code of the app available on the front page of the FSSAI Licence and Registration. The FBOs have also been asked to feature the QR code or a direct download link for the Food Safety Connect app on their digital assets, including websites and online ordering platforms, wherever applicable.
In a nationwide advisory, all FBOs have been asked to display this in their premises. This is in compliance with the condition of License number 1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.
Addressing consumer grievances
The Food Safety Connect app, developed by theFSSAI, allows consumers to lodge complaints regarding food safety and hygiene issues, report misleading claims on food products, access basic information about licensed and registered FBOs and stay informed about FSSAI’s latest food safety initiatives and alerts.
Complaints lodged through the app are automatically routed to the concerned jurisdictional authority, which ensures prompt action and minimises delays in addressing consumer grievances.
Published – August 02, 2025 02:25 am IST
