The District Consumer Disputes Redressal Commission in Coimbatore on Tuesday ordered an insurance firm to pay over ₹10 lakh to a policyholder, who was allegedly denied settlement of a medical insurance claim.
The Commission’s president R. Thangavel and member P. Marimuthu issued the direction to Star Health and Allied Insurance Co. Ltd. on a petition filed by a resident of Park Avenue in Coimbatore.
Partly allowing the complaint, the Commission directed the firm’s managing director in Chennai and the branch manager of its office on Thadagam Road in Coimbatore to reimburse ₹10 lakh to the complainant under the insurance policy. It also directed the firm to pay ₹10,000 as compensation for the mental agony caused due to deficiency in service and ₹5,000 towards the cost of proceedings. The total sum should be paid to the complainant within a period of one month from the date of receipt of the order.
Advocate S. Balamurugan, who represented the complainant along with advocate R. Nikkolas, said their client had sought treatment in a private hospital in Coimbatore for aneurysm. Mr. Balamuruan said the insurance company refused to settle the complainant’s insurance claim, stating that the discharge summary mentioned him as a chronic smoker. However, there was no cogent evidence to prove the same, he said.
Published – September 16, 2026 11:42 pm IST
