After disruption of online services, HMWS&SB managing director K. Ashok Reddy said tanker bookings and delivery should be carried out manually at the field level. The image is used for representative purposes only.
| Photo Credit: NAGARA GOPAL
The Hyderabad Metropolitan Water Supply & Sewerage Board (HMWS&SB) on Friday switched to its contingency plan for consumer water services and complaint resolution, a day after technical snag in the State data centre impacted all online services.
Board managing director K. Ashok Reddy, reviewing the situation, said tanker bookings and delivery should be carried out manually at the field level. A dedicated WhatsApp group should be formed for complaints received and the managers should coordinate to resolve them, he said.
Further, he asked directors, chief general managers and general managers of each operations division, and the respective filling station in-charges to coordinate with the managers.
Arrangements should also be made to visit the areas where complaints of polluted water and sewage overflow are frequently registered. He instructed special and nodal officers to resolve the problems on the spot. Additionally, officials will monitor any complaints raised on social media platforms.
A technical team is working on the issue to resolve it at the earliest, the Board officials said.
Published – August 02, 2025 12:29 pm IST
